Our Privacy Policy

Pinewood Chiropractic ("we", "our", "us") of 424 Blackburn Road, Glen Waverley VIC 3150 is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Health Records Act 2001 (Vic).

1. What information we collect
 We may collect personal information including your name, contact details (phone, email, address), date of birth, and health information relevant to your care, including information you provide through enquiry forms, online bookings, social media lead forms, phone, SMS, email, or in person at our clinic.

2. How we collect it
 We collect information directly from you when you contact us, book an appointment, complete an enquiry or lead form (including forms on Facebook and Instagram), visit our website, or attend our clinic. Our website and booking systems may also collect technical data such as cookies for functionality and analytics.

3. Why we collect it
 We collect your information to: respond to your enquiries; provide chiropractic care and related health services; manage appointments and communicate with you about your care (including by phone, SMS and email); process payments; and, with your consent, send you information about our services.

4. Who we share it with
 We do not sell your personal information. We may share it with: our practice management and communication software providers (such as our booking and patient messaging systems); other healthcare providers involved in your care, with your consent; and where required or authorised by law. Some of our service providers may store data outside Australia; where this occurs, we take reasonable steps to ensure your information is handled consistently with Australian privacy law.

5. How we store and protect it
 We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure, including secure practice management systems and staff confidentiality obligations.

6. Marketing communications
 If you submit an enquiry or lead form, we may contact you about your enquiry and our services. You can opt out of marketing communications at any time by replying STOP to an SMS, using the unsubscribe link in an email, or contacting us directly.

7. Access and correction
 You may request access to, or correction of, the personal information we hold about you by contacting us using the details below.

8. Complaints
 If you have a concern about how we have handled your information, please contact us first. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (oaic.gov.au) or the Health Complaints Commissioner Victoria.

9. Contact us
 Pinewood Chiropractic
 424 Blackburn Road, Glen Waverley VIC 3150
 Phone: (03) 9803 7520
 Email: info@pinewoodchiropractic.com.au